Vail Valley Bizwatch: Vail Valley Dental Care
Ryan Summerlin January 21, 2010
Business name: Vail Valley Dental Care.
Location: We’re on the second floor of the Avon Center, 100 W. Beaver Creek Boulevard, number 232, Avon.
Date opened: Dec. 14, 2009.
Owners: Dr. David Maloley and Karah Maloley.
You can request an appointment and complete our new patient forms online. There are also patient education videos on the site. We want to have a dynamic Web presence. We hope the local community will follow us on Twitter, be a fan on Facebook, and read the dental advice and practice announcements on our blog.
What goods or services do you provide? We provide a broad range of general dentistry services. Lori Turner, our hygienist, will provide most of the preventative care.
We are family-oriented and enjoy seeing kids. For the child’s comfort, we can provide laughing gas, cartoons above the dental chair, prizes, courage awards . . . whatever it takes to give children a great dental experience.
We have several cosmetic options such as veneers, Invisalign, and six-month braces if an adult is looking to improve the appearance of their smile. We’ve seen quite a few tourists and are more than happy to provide emergency services to those experiencing pain or discomfort.
What’s new or exciting at your place? Prior to opening, we completed renovations to the office space and decorated with a European theme. Each treatment room represents a different country – Italy, Germany, and Ireland. We have televisions in the rooms so patients can watch their favorite shows during treatment. We’ve also invested in technology that will help provide excellent care in a comfortable setting. Our technology includes digital x-rays, laser cavity detection, intraoral cameras, and an early oral cancer detection instrument.
What strategy do you use to differentiate your business from your competition? We’ve worked hard to create a great customer experience. Everything has been designed to provide a warm, comfortable atmosphere for the patients who have entrusted us with their care. That includes the interior design, the equipment, and especially the dental care team. We are confident that people will find our team to be compassionate and incredibly friendly.
I like to meet with patients in my office to find out more about them before we start any treatment. We send out digital surveys to our patients after their visits to make sure we are giving them a fantastic dental visit. We offer convenient early morning, lunchtime, and evening hours. In addition, we will see emergencies promptly.
What philosophy do you follow in dealing with your customers? What can your customers expect from you? Our mission is, “to create trusting friendships with our patients and inspire them to a lifetime of healthy, beautiful smiles.” When I’m planning a procedure, I plan it as though an immediate family member is in my chair. We’ve tried to eliminate the barriers that can keep people from wanting the dental care they need to be healthy.
Dentistry can be expensive, so we offer financing options and a prepay cash discount. If a patient is anxious about dentistry, we can provide them laughing gas or a prescription that will allow them to relax. For children, there’s something I jokingly call “SpongeBob sedation.” We put SpongeBob on the television and the child amazingly forgets they are in a dental office. We want to be known as an office that truly cares for patients’ well-being.
Tell us a little about your background, education and experience: I received both my bachelor’s and doctorate degrees at the University of Nebraska. Following graduation from dental school in 2002, I served as a dental officer in the U.S. Army for five years. One of those years was spent in residency in Fort Jackson, S.C. From there I was stationed for two years in Germany and two years in Italy. Most recently, I was in a private practice near Charlotte, N.C. for a couple of years.
My wife, Karah, and I spent two days in the Vail Valley over 4th of July this past summer. The area reminded us of our years in Europe. People really enjoy their life here. It was an easy decision for us to move from North Carolina to start our business and our family. We are expecting our first child in June. We intend to raise our family and grow old in this area.
Karah has a background in counseling and recently completed her doctorate in management. She will use her talents and experience as our business director.
What is the most humorous thing that has happened at your business since you opened? One of the local hotel concierges referred us a patient who was having trouble with his crown. He was an Italian man on vacation with his family. We took care of the problem and when we sent him our post-visit survey and he gave us top marks. The final question on the survey is “We are constantly striving to improve the quality of our care. How can we improve the care we provide you?” He responded, “Learn Italian!”