Breathing easier is the goal of Avon business
August 31, 2016
Business name: Rent Oxygen Now.
Location: Larkspur Lane in Avon, but we deliver all services directly to guests.
Date opened: August 2015.
Owner: Shaun Martin.
Contact info: Email info@rentoxygen now.com or call 844-699-4366.
What goods or services do you provide? We provide prolonged, low-flow oxygen to help guests adjust to altitude comfortably.
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What's new or exciting at your place? We can now provide a solution for guests who find it difficult to adjust to altitude, who find sleeping at altitude less than restful — our oxygen will help them sleep better, recover faster and play harder.
The guests we helped throughout the 2015-2016 winter season gave us really good feedback and encouragement, so we have recently brought on a new team member, Adam Collins, to help promote the business further.
We have also begun investing in premium oxygen units. These are much smaller — about the size of a toaster — so guests can move them around their rooms more easily.
What strategy do you use to differentiate your business from your competition? As always, service is key. If we say we are going to arrive in the afternoon, that's when we arrive. Ultimately, our strategy is to provide a service that will enhance a visitor's experience when they come to our beautiful valley.
Regardless of who the guest is — mom or dad, college friends or guests — we want to help everybody sleep better, recover faster and play harder. Our service creates an artificially lower-altitude environment while guests sleep, employing the strategy of sleeping at low altitude and enjoying the high altitude during the day.
What philosophy do you follow in dealing with your customers? The reason that they are here is for the same reason that I am here — this is a special place. We want to do anything we can to make their stay as epic as possible
What can your customers expect from you? Professional, polite and timely service that will enhance their vacation.
Tell us a little about your background, education and experience: I was born and raised in Auckland, New Zealand, where I did all my schooling. After my first year in college, I decided to take a year off, and I ended up in Keystone as a lift operator. This is where I caught the Colorado bug.
After graduating and working a few years in New Zealand as a physical therapist, I decided to come back for yet another winter. That winter I began hearing the saying "come for the winter and stay for the summer," so I did. Summer was amazing for lots of reasons, of course, but mostly because it was while thumbing a ride on the Upper Colorado while learning to kayak that I got picked up by my future wife. After that, it was all she wrote.
What is the most humorous thing that has happened at your business since you opened? One snowy evening when I was sitting at home, I received a phone call from a guest saying that the oxygen machine they had rented wasn't working.
I was very surprised at this, as all the units we have are very new. Still, I was happy to get in the car and head over to the hotel and check it out. Of course it was snowing and blowing that night and the 10 minute drive took 35 minutes.
I got to the guest room and proceeded to start checking over the machine. After working through the checklist I started moving the unit to a different outlet to ensure that wasn't the problem — only to find the machine had been unplugged. Needless to say, we now ask, politely, if the unit has been unplugged.
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