Bizwatch: High Country Computer Services
Vail, CO, Colorado
Business name: High Country Computer Services LLC.
Date opened: Jan. 2.
Owner: Kevin Allen.
What goods or services do you provide? Computer repair and consulting, network diagnostics, server configuration and maintenance, and Web-site consulting.
What strategy do you use to differentiate your business from your competition? I have 20 years working with companies including Nestle, Boykin Hotel Group, Marriott and Ritz-Carlton. Home users benefit from flat-rate pricing for most services, not by the hour. We also accept Visa, MasterCard and American Express, checks and cash. Many of our competitors do not accept credit cards.
What philosophy do you follow in dealing with your customers? What can your customers expect from you? I make every attempt to give flat-rate pricing before any work is started so the customer knows exactly what to expect when it comes time to pay the bill. If a machine is beyond repair, there is no fee for my services.
Tell us a little about your background, education and experience. I started my computer education in Michigan in 1978 working on now-ancient IBM PDP-8 and IBM System/34 and 36 computers. I have training in MS server operating systems, Unix, Oracle, Cobol, Fortran and Visual Basic.