Bizwatch: HoltHammer Cycles, repair shop in Eagle
Vail, CO Colorado
Business name: HoltHammer Cycles, LLC.
Date opened: January 2008.
Owner: Dan Holtkamp.
What goods or services do you provide? HoltHammer Cycles provides motorcycles services for most brands of street bikes, but I specialize in the Harley Davidson brand and American V-twins. I have a full machine shop that can provide a wide range of motorcycle machine services. I am a dealer for several aftermarket suppliers and also can get Genuine Harley Davidson products. I am not a motorcycle dealer but I do provide a service of listing customer’s motorcycles that they have for sale on my Web site at no charge.
What strategy do you use to differentiate your business from your competition? I think the biggest difference is the full machine shop in my business. I provide all the basic maintenance and services for street motorcycles but also can provide the machine shop services as well. I’m not just a service shop; I’m a machinist, fabricator and builder.
What philosophy do you follow in dealing with your customers? What can your customers expect from you? I treat each customer’s motorcycle as if it is my own and I pay attention to details when I’m working on it. If I see possible problems with a motorcycle, I will contact and/or show the customer what services are needed, either immediately or in the future.
I like to bring the customer into the job by showing them the work that I have done. If a customer is interested, they can stop by the shop and I will show them around, giving them a sense of confidence in the work that I can do on their motorcycle.
Tell us a little about your background, education and experience: I have been a mechanic since I was 10 years old and involved with motorcycles since 1982. My father would bring home small engines from the oil fields of Illinois with parts to overhaul them. My brother and I would overhaul the engines and put them in go-carts and mini-bikes for fun.
I wanted to get into street bikes but my father wanted me to get an education first. So within a month of graduation, I purchased my first Harley and have been involved with them ever since. I have been interested and directly involved with the antique sector of motorcycling since 1987 when I picked up a 1947 Knucklehead Harley-Davidson. My current personal projects include a 1938 and 1985 Harleys.
What is the most humorous thing that has happened at your business since you opened? We have a lot of fun times at the shop. We tried to organize a few day rides out of the shop last year just to get riders together and have some fun. We’ll be doing the same this summer and I’ll try to keep the Web site updated with times, dates and ride info. We also had quite a few impromptu rides after the shop would close on a Friday or Saturday night and will do the same this coming season. I invite customers to stop by the shop. Maybe we can ride!
Snow usually comes and goes in this part of the state. A forecasted storm is expected to stick around for a while. Forecasters are calling for snow to persist throughout the weekend in the high country, with a prospect of a couple of feet of powder by the time the storm starts to diminish on Monday.