Bizwatch: Salon Nouveau
Vail, CO, Colorado
Business name: Salon Nouveau.
Date opened: Salon Nouveau has been in Eagle-Vail for 22 years. Dena and Brenda bought the salon three years ago, and with a recent remodel, they have given the salon their personal touch.
Owners: Dena Hastings and Brenda Cuomo.
What goods or services do you provide? We specialize in hair and nails, as well as facial waxing and eyelash tinting. We also welcome weddings.
What strategy do you use to differentiate your business from your competition? This industry is competitive, but we feel each salon in the valley creates an environment that fits every personality. Our strategy is to make sure each person leaves our salon feeling incredible. A woman’s hair is the key to her sensuality; we understand that. We aren’t responsible for what happens when you leave our salon; you look that good.
What philosophy do you follow in dealing with your customers? What can your customers expect from you? Our philosophy: We want every customer leaving with a smile on their face, feeling completely satisfied and totally pampered and appreciated. We so appreciate their business.
Tell us a little about your background, education and experience. Dena, Alex and Trace have been doing hair in the valley for more than 10 years. Brenda, the manicurist, has 22 years of experience doing nails.
The stylists are inspired by continued education, giving each customer a “nouveau” experience.
What is the most humorous thing that has happened at your business since you opened? A customer was so relaxed she fell asleep while under the drier and literally fell out of the chair. Everyone’s personal favorite was seeing Dena Hastings dressed as Lucille Ball on Halloween (or maybe it was Lucille Ball dressed as Dena Hastings). We really have a lot of fun at the salon.