Bizwatch: Studio Massage
Vail, CO, Colorado
Business name: Studio Massage
Date opened: Dec. 14, 2006
Owner: Priya Bhakta
Contact info: email, firstname.lastname@example.org, cell, 970-393-0902
What goods or services do you provide? Since opening in mid-December we have focused on various types of massage, such as Swedish, deep tissue, sports, and hot stone. This summer, we will be unveiling a new menu of eclectic treatments from around the world, including Asian foot and scalp therapies, Shirodhara, Ashiatsu, reflexology, Thai massage and Marma-point massage.
While integrative massage will always be the backbone, this new menu will allow guests to get a taste of abroad.
What strategy do you use to differentiate your business from your competition? We truly believe that once you come here, it will soon become one of your favorite spots on the Vail map. What differentiates us is that we understand what locals and tourists alike are looking for in a spa experience, something pampering but not pricey, a menu which excites, not confuses, and an environment which is inviting rather than intimidating.
A spa experience is all about the total package; here is a brief summary of ours. You will be greeted and offered a medicinal cup of Amazonian tea. After relaxing for a few minutes you will be escorted into our treatment are,a which many people feel is an exotic sanctuary. The treatment itself has been developed with much care and concern and satisfaction is guaranteed. An eclectic blend of music will help you transcend to that special place.
What philosophy do you follow in dealing with your customers? What can your customers expect from you? As a small business, creating a memorable experience for our customers is our lifeline. Going the extra mile is lthe norm. You can expect 100 percent from us in everything we do, this is our promise.
Tell us a little about your background, education and experience: I moved to Vail in January of 2006, primarily to manage my family’s business, the Holiday Inn Apex Vail. Having graduated with a degree in Risk Management and Insurance I was more than thrilled to find that Vail provided me an outlet to use my “creative” side in areas including sales and marketing, interior design, and now, Studio Massage.
It has been an amazing learning experience, and we are excited to take things to the next level.
What is the most humorous thing that has happened at your business since you opened? I have always been accustomed to massage, on the receiving end, that is. I never knew what a benefit having a massage therapy license would be until one evening shortly after opening. My lead therapist fell sick and was unable to cover her massages. While I was able to have other therapists cover most of her appointments there was one gentleman whom I had to reschedule.
After exhausting all other options, I thought “hey, you can do this.” I quickly jumped in uniform, pulled my hair back, and said, ” I’ll be your therapist this evening, please follow me.”
Although the guest was happy with the massage and even fell asleep half way thorough, I gained a new found respect for massage therapists.