Core Transit launches new, bilingual website

Core Transit has launched a brand-new bilingual website, CoreTransit.org, designed with riders in mind.

Core Transit built the site to make it easier, and even a little fun, for riders to get the answers they need in one place.

Highlights of the new website include: 

• 24/7 Live Chat — Core Transit has added a new live chat tool to make connecting with the team easier than ever.
  • During office hours, the bilingual customer service team is available to answer questions in real time.
  • After hours, an AI-powered chat agent steps in. Trained with rider resources, it guides users to schedules, routes and helpful information.
• Improved Navigation and Accessibility — The new site is designed to help riders find what they need quickly, without extra clicks. 
  • Streamlined menus and shortcuts — Schedules, routes and fares are organized in a clear, simple layout along with simple shortcuts on the homepage. 
  • Modern design and accessibility — A cleaner look, brighter visuals, clear icons, Spanish translation and screen reader compatibility ensure the site is welcoming and accessible to everyone. 
• Rider Alerts — The new website is now the central place for service updates and rider alerts. Whether it’s a planned detour, construction closure, or unexpected disruption, alerts are displayed clearly so riders always have the timely and actionable information they need to plan their trips with confidence.
• Feedback Channels — From simple contact forms to a new Lost and Found form, the website creates more direct ways to share feedback, ask questions and get answers from Core Transit.

“This new website is more than a digital brochure; it is an extension of our service,” said Tanya Allen, executive director of Core Transit. “For example, our community asked for easier ways to get bilingual transit information, and this site delivers. It is another example of how we are using our riders’ feedback to build a system that reflects the needs and values of the people we serve. For us, it is about more than technology; it is about keeping our community moving and showing that every ride and every rider matters.” 

The new website is live at CoreTransit.org. Core Transit invites riders to explore the new bilingual features, try the live chat and share feedback.