Eagle residents desire increased number of recycling options
EAGLE — According to the town’s recently completed survey, Eagle residents are more than happy with their current trash service.
But that doesn’t mean they don’t want more.
From July 6 through Aug. 14, the town conducted an online survey to ask residents what they think about the refuse and recycling services provided by Vail Honeywagon. The survey netted 400 responses — nearly 25 percent of the town’s roughly 1,600 customers.
“Customer satisfaction with the quality of the current service is astronomically high at 92 percent with only 1.5 of responding very unsatisfied. This is an extraordinary rating for a town service,” said Eagle Town Manager Jon Stavney.
Additionally, 77 percent of the resident said they were satisfied with the value of the service and 86 percent saying they participate in curbside recycling. When asked if they would support elimination of curbside recycling for a modest rate reduction, 82 percent of the respondents did not support the idea. In fact, 70 percent of the respondents thought the town should find ways to make it easier to recycle. However, 60 percent of the respondents also said they didn’t want to pay more for additional recycling services.
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“The survey was very clear people like the service they are getting from Vail Honeywagon,” said Stavney. “People really like and support our recycling program.”
The survey effort was launched this summer when representatives from other refuse hauling companies approached the town about soliciting competitive bids for the service contract. The town’s contract with Honeywagon has a provision that requires Eagle to notify Honeywagon representatives several months before opening up the service to bid. The deadline for the notification for the next one-year contract was Saturday.
With the strong support evidenced in the survey results, Eagle Town Board members have passed on the opportunity to take the service out to bid for the next year. However a committee comprised of town staff and board members may want to modify the terms of the agreement with Vail Honeywagon.
The biggest potential change is to alter existing trash and recycling routes in town to hopefully realize a modest, $1 per month savings for customers. That change could mean altering collection days for some Eagle residents. The committee would also like to change the contract terms to allow a lower charge when residents request a second trash can at the homes. The committee members also want to negotiate management of the town’s yard waste facility, increased outreach regarding recycling options and a pilot program of cardboard recycling.