Eagle welcomes new postmaster
McGibbon is the new postmaster at the Eagle Post Office, replacing former postmaster Dave Rivera, who retired last year.
McGibbon, former customer service supervisor at the Lafayette post office, was appointed to the position and began work Nov. 18.
For McGibbon, the appointment is the culmination of 25 years of service and the fulfillment of a dream. He was born in Jamaica and had only an elementary school education when his family came to America. He joined the Army, where he received his high school diploma. After his service, he obtained an associate’s degree from Front Range Community College, then a bachelor’s degree in business management.
When he first started working for the U.S. Postal Service, he was a custodian and has worked his way up through the ranks, working as a mail-handler, a letter-carrier, a postal police officer and, for the last 12 years, a customer-service manager.
“America is not a pie in the sky. You need to work hard for it and it doesn’t come overnight. You can’t wait for handouts; you need to do it yourself,” said McGibbon.
After seeing Broomfield, his former community, boom from a small town to a city, McGibbon is glad to get back to a small town atmosphere and has been pleased with the warm reception he has received. He is an avid hiker and believes small towns offer many great qualities that just can’t be found in a large city.
McGibbon’s no-holds-barred approach to work and life is reflected in how he intends to improve the facility and the customer service at the Eagle office. During his first week on the job, McGibbon fixed the lighting in the post office parking lot, which had been non-functional for several years. He also made changes to ensure better customer service at the windows. Now he’s working to answer the concerns and questions of his customers. He also plans some appearance improvements for the building and outside landscaping this spring.
“I want to provide excellent customer service within the budget and people I am given,” he said, noting that the postal service now has to complete with other businesses like Federal Express and UPS. He also welcomes customer feedback, saying some customers have asked him about more mail drop locations, longer hours and home delivery. While McGibbon doesn’t have the authority to implement many of those ideas, he is working to get the customer requests to his superiors.
“Service is what I am really about. I don’t want our customers to go someplace else to get good service and I am taking all of the necessary steps to ensure that occurs,” said McGibbon.
And if that means he is working at a window, stacking or unloading packages, or general maintenance of the building, that is what he’ll do.
The current hours of the Eagle post office are 9 a.m. to 5 p.m. Monday through Friday and from 10 a.m. to noon on Saturday, but McGibbon hopes to eventually offer extended Saturday hours once the facility is fully staffed.
For general postal questions, call 328-6828.
This story first appeared in the Eagle Valley Enterprise.