Good, good and, well, very good | VailDaily.com
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Good, good and, well, very good

It’s amazing the difference one or two people can make in our lives, whether it’s providing services to their customers or helping those in need. Acts of kindness and walking the extra mile for others does so much to make America a better place and our readers should know about a few of them.The following is the latest installment in this continuing quarterly “The Good, the Bad and the Ugly.” Once again, we will focus only on the good.The Good: Viola, Nick’s Quick Lube in Edwards takes customer service to the next level. Twice I’ve been there and witnessed her driving a customer to an appointment while the oil was being changed on the customer’s car – great job Viola!The Good: You’ve seen the name in this commentary in the past, but what choice to I have when a service provide continually walks the extra mile for his customers. Matt Donovan, the owner of Vail Honey Wagon, continues to place his customers’ needs at the forefront of his operation. Thanks again, Matt.The Good: Has anyone else noticed a rejuvenated attitude at the City Market in Avon? I have. From Karin in their pharmacy department to most of their checkers, they honestly appear interested in providing real service to their customers.The Good: I’ve had my issues with Wells Fargo Bank. (If the bank reduced the amount of paper it uses in every transaction, it could probably save enough money to give all of its employees a 10 percent raise.) But on a local basis I want to thank several people at the Wells Fargo Edwards branch for jobs well done. Branch Manager Monica Donoso and Nicole McGrath, in particular, understand the meaning of customer service, and Wells Fargo is fortunate to have them. The Good: It seems to me that every eastern European worker I come across has brought with them an A+ work ethic. Perhaps I’ve been lucky in that I just come across those who give their customers 110 percent, but I think America is privileged that these people have emigrated here. The same can be said for the folks from Down Under. I work with a number of Aussies and Kiwis in the ski school, and they’re a definite plus to the ski and snowboard school. Their friendly, can-do, “Glad to help ya, mate,” attitude seems to permeate all of their endeavors.The Good: Being the 800-pound gorilla in the valley, Vail Resorts gets some bad raps. But companies, whether big or small, are run by people, and in this writer’s opinion VR is populated by some very good folks. It’s impossible for the people of an organization to be helpful, friendly, courteous, proactive, etc., if the company itself is actually “an evil empire.” From L.J. who is temporarily in HR to Chet in recruiting to Dee Byrne to Jack Affleck (VR’s corporate photographer), these people continually walk the extra mile to make life easier for those who need their assistance. Thanks folks, it’s appreciated.The Good: Vail Fine Art has a store in Crossroads, but recently I stumbled upon their new location on Wall Street in Vail Village. Also sharing space there is Kevin Canell’s The Balance Wheel, a Gallery of Time, which specializes in upper-end watches. The owners and employees understand the meaning of customer service. So the next time you’re strolling around the village, do yourself a favor and stop by to see what this store is all about.The Good: The Gorsuch Bridge Street store is an institution in Vail, but everyone has their off moments and I happened to experience one of those. But business guru Tom Peters said it best, “When confronted with a customer service problem, management must surround the problem and make it right.” Well that’s just what Kathleen Barron (HR manager) at Goursuch did to turn a disgruntled customer (me) into a satisfied one. The Good: I’ve written about Centurytel’s service in the past and my opinion hasn’t changed, i.e. it’s not a company that I would buy stock in. But just because “corporate” doesn’t understand the meaning of customer service, it doesn’t mean that their employees and supervisors don’t. Bill Long and Terry Haupt are two of Centurytel’s managers who honestly try to deliver the best in service to their customers.The (very) Good: Special (if belated) kudos go to Cheryl Jensen (Bill’s better half) for organizing the Soldier’s Ski Weekend that took place last March 5-8 in Vail.Mrs. Jensen works with the National Ski Area Association to collect and deliver old ski school uniforms to needy people around the world. Last October while attending the conference in Washington, D.C., she had the idea to teach (or re-teach, as the case may be) Iraqi War amputees to ski and snowboard.The Christiana, Antler’s, Marriot and Lions Square Lodge all donated rooms; United, Frontier and Continental Airlines donated airline tickets; Vail Resorts donated the lift tickets and the adaptive ski and snowboard instructors; CME provided transportation; Sharpshooter Photography, the Larkspur restaurant, the Kaltenberg Caslte and Gorsuch also made generous donations while the men and women of the Vail Fire Department feted a dinner for our servicemen in the firehouse. Ross Perot and part-time locals Pete and Judy Dawkins made significant cash contributions to shore up any shortfall.This year the event will take place Feb. 25-27. Cheryl tells me that she is off to a great start this year because Chris Emmer has arranged for the Vail Valley Foundation to donate $7,500 of its proceeds from this past year’s Fourth of July Patriotic Concert. If you happen to see any of the above named folks around town, be sure to give ’em an atta boy or girl, as the case may be.Butch Mazzuca of Singletree writes a weekly column for the Daily. He can be reached at bmazz68@earthlink.netVail, Colorado


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