Greeters wanted in Vail | VailDaily.com
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Greeters wanted in Vail

Melanie Wong
mwong@vaildaily.com
Vail, CO Colorado

VAIL, Colorado ” The town of Vail, Colorado is looking for some knowledgeable folks and friendly faces to welcome guests to the villages.

The greeters, who have historically been volunteers, are stationed at the entrances of the ski villages and the parking garages to help direct and inform visitors, as well as help them with their ski equipment. The job comes with a ski pass and parking garage pass.

However, some Vail homeowners want to see more volunteers out to ensure that Vail’s customer service stays top-notch, and the town and Vail Resorts said they are working on a plan to get more greeters out on the streets.



“Because of the Epic Pass this season, there is less incentive than in the past for people to participate,” said Vail Homeowners Association Executive Director Jim Lamont to the Vail Town Council.

This year the town has 18 greeters, down from 24 last year. In the past, volunteers have numbered up to 50.



Lamont urged the council to add more greeters to Vail’s streets, even if it meant making it a paid position.

The town said that offering pay is one potential option, as well as sending out the word that greeters are needed, said Mike Griffin, who coordinates the greeter program for the town.

Beginning earlier this season, town staff has also been doing double-duty as greeters on weekends. Visitors might catch human resources staff can be seen welcoming people at the covered bridge, or the town attorney pedaling a bike that tows people’s skis to the slope.



Vail Resorts also said it would be willing to pitch in for the greeter program.

“Due to the economy and people looking for part-time jobs, if (we evolved) the volunteer program to some sort of hourly paid position, we would be willing to look at contributing funds to that,” said Kristin Williams, Eagle County spokeswoman for the resort.

Nothing definite has been worked out so far for this season, Griffin said.

“It’s really figuring out what we can do to improve the best guest experience and how to implement that, both in the short term and the long term,” he said.

Staff Writer Melanie Wong can be reached at 970-748-2928 or mwong@vaildaily.com.


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