Ski Butlers wins Vail service award |

Ski Butlers wins Vail service award

Daily staff report
Vail, CO Colorado

VAIL, Colorado – Ski Butlers Vail has won the Vail Platinum Service Award for the fourth consecutive year. This award is given out by the Vail Valley Partnership for exceptional customer service. Ski Butlers is the only ski shop in Vail to have won this award for four consecutive years.

At other Ski Butlers locations where there is no Platinum Service program, Ski Butlers measures its customer service through the Net Promoter Score. The Net Promoter Score asks one single question: “How likely is it that you would recommend Ski Butlers to a friend or a colleague?”

It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80 percent.

Ski Butlers had a score of 86 percent for the 2010 – 11 ski season.

For more information go to, call Bryn Carey at

435-640-1402 or email

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