Top Painting in Gypsum offers specialized service
Business name: Top Painting (a division of Top Notch Logworks Inc.).
Location: 4722 U.S. Highway 6, Gypsum.
Date opened: Top Notch started business in September of 1999.
Owners: Paul Straw (president and CFO) and David Sante (vice president and CEO).
Contact information: Email mike@ topnotch-logworks.com, call 970-524-7323 or fax 970-524-7321.
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What goods or services do you provide? We specialize in painting and staining, log home restoration and rot mitigation, timber framing and log home construction.
What’s new or exciting at your place? Our people! We have found and developed the best crew of employees we have ever had. They really care about their customers and each other.
What strategy do you use to differentiate your business from your competition? Integrity and honesty. We just seek to do a good job for a fair price. We meet weekly with our employees to train them in safety and product knowledge and encourage them to mentor each other. If they can feel empowered and feel that we care if they succeed in life, they will in turn work hard to make their customers happy.
What philosophy do you follow in dealing with your customers? What can your customers expect from you? We want to educate our customers on what steps need to be taken so that they get real value. The cost of most projects is all in the labor. It is easy to cut corners on projects and do work for a low price. The problem is things will not last and the customer just ends up paying more in the long run.
Tell us a little about your background, education and experience: David Sante has been named top-five manager (of 5,000 stores) for Tandy Corporation in the 1980s. He began log home building in 1992 in the Roaring Fork Valley. Paul Straw has started building custom decks in the early 1980s in Virginia. He then did timber framing and log construction in the early 1990s in Montana. He began log and timber construction in the mid-1990s in the Vail Valley. Mike Carthy, who leads our painting division, began painting in the mid-1990s in the Vail Valley.
What is the most humorous thing that has happened at your business since you opened? While not the brightest thing we ever did, it was a bit humorous when we recently did a great job restoring a log bridge that was suffering from rot. We did a great job and all turned out well. Except we fixed the wrong bridge! Whoops! The customer was happy once we fixed the one they owned, though — and someone else got a good deal for no charge!