Turn it Up! program has new name, approach | VailDaily.com
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Turn it Up! program has new name, approach

The Turn it Up! customer service program has a new name Elevate Excellence. The Vail Chamber & Business Association, in partnership with Vail Resorts and CanDoGo.com will launch the new program Oct. 22.Historically, this program was always delivered in a classroom setting and typically took about 90 minutes to two hours per class. The new program, found at http://www.elevateexcellence.com, will be delivered online and each participant can complete the training as they have time. The entire program should take no more than 45 to 60 minutes. Merchants who wish to qualify for a Merchant Ski Pass need to have at least one person from their business complete the online course. Participants can expect to receive video insights and information as well as a greeting and expectations from Chris Jarnot and John Garnsey. The Colorado Ski Museum has created some brief video history on Vail, and each participant will be required to watch approximately 20 other short videos ranging in length from 30 seconds to two minutes.Topics include: Welcome messages from Chris Jarnot and John Garnsey. A history of Vail. Guest service/customer service. Communication. Sales. Leadership. Motivation.Once the participant has completed the program, the Vail Resorts ticket office will be notified that the merchant has met the requirement and Merchant Passes can be purchased. The cost of the program is $50 per participant. As a partner, and as part of the program, CanDoGo will make its entire library of training content available for every business that enrolls at least one participant in the program. This will allow each business to have access to the Elevate Excellence material as well as more than 10,000 other training tips and insights for the entire year. This is an incredible value and we are hoping that the local businesses take advantage of the opportunity. Member and Merchant MixerAll Vail merchants and Vail Chamber & Business Association members are invited to a mixer being held at the Lodge at Vail on Thursday, Oct. 23 from 5:30 – 7 p.m. Attendees will have the opportunity to learn more about the Elevate Excellence program and also hear from Vail Resorts regarding the EverVail project. Kelli McDonald from the town of Vail will be sharing some of the economic information such as sales tax reports, lodging reports, and more. Come and meet the other chamber members and merchants from town, it will be a fun and informative event.The Vail Chamber & Business Association would like to thank Vail Resorts for sponsoring the mixer and we would also like to thank the town of Vail and Kelli McDonald for being available and sharing the financial information with our merchants. If you have questions for the chamber, or if you are interested in becoming a member, please e-mail us at info@vailchamber.org or call us at 970-477-0075. Thank you in advance for the opportunity to serve you in the future.Michael Norton is executive director of the Vail Chamber & Business Association.


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