Vail business owners hope for escalator fix
February 4, 2010
VAIL, Colorado – Some business owners in Vail’s Lionshead village have been wondering why outdoor escalators at the Arrabelle haven’t been working properly since the hotel opened in 2008.
Vail resident Kaye Ferry has gotten involved in trying to find out why the expensive amenities have been malfunctioning – she said a group of Lionshead merchants called her to help get to the bottom of it.
“We’ve all been working on it,” Ferry said. “(Vail Resorts) got permission to get those escalators on the assumption they would run.”
Vail Resorts spokeswoman Kristin Kenney Williams issued a statement Wednesday about the problem.
“We have been aware of the escalator issue and have been working with the contractor. We think we are very close to understanding the issue related to sensors and hope to have them running regularly very soon,” the statement said.
Billy’s Island Grill owner Bill Suarez said Vail Resorts has been responsive to the problem, however it can’t be fixed until after the season is over, from what he understands.
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The problem is with sensors that automatically shut off the escalators, which is mainly a safety feature for children. Because the escalators are outdoors, the sensors are being tricked by other objects that get in the way, Suarez said.
Suarez said it’s important to have them running because the escalators have become a primary route for people, especially skiers and snowboarders carrying equipment around.
“Now there’s more traffic – they need to have the escalators or they need to have a wider staircase,” Suarez said.
Ferry said there seems to be no resolution to a problem that should be more of a priority, she said.
“People want to know why those things aren’t working,” Ferry said.
Williams said Vail Resorts has been working consistently with a contractor and feels they’re close to solving the problem.
“(The escalators) have been running much more consistently, so I think we’re close,” Williams said.
Community Editor Lauren Glendenning can be reached at 970-748-2983 or email@example.com.