Vail Chamber: Visitors toast our employees |

Vail Chamber: Visitors toast our employees

Rich tenBraakVail, CO Colorado

VAIL, Colorado Last Monday, the Vail Chamber & Business Association completed the winter session of the Premier Impressions rewards program by announcing the winners of the grand prizes live on Plum TV. Obviously it was great seeing the reactions of folks who found out they were nominated, as well the ones who won a grand prize. But what was equally impressive were the comments made by the guests who nominated the winners. These guests were the primary focus of our program. Even though its the employees who are being rewarded, the guests are the reason we work in Vail. Anne Harris of Florida wrote us about Cindy Jones of The Mooses Caboose: Cindy gave complete individualized service and spent a lot of time to assist me in my purchase. As a result of the total courtesy and professionalism extended to me, I returned three times for additional purchases. I will be returning on my next visit to Vail. Thank you. Not only did this guest have a good experience while she was here, but she went back to that store three more times and said she is coming back to Vail. The efforts of Cindy are the reason why this guest will come back to our town, which will benefit the lodges, restaurants and retailers.Anne was not the only person to write to us about great customer service. We got responses for many different guests about all different types of businesses here in Vail. Again, congratulations to all nominees and respective places of business. It is great to hear these stories and know that even in a down economy we can still provide customer service that will keep our guests coming back year after year. It is one of the few things that we can control with our businesses. I would like to thank the town of Vail and Vail Resorts for sponsoring our program, as well as all of the businesses that added their support. The Vail Chamber & Business Association is the leading business advocacy group for businesses in Vail. The chamber is a communications outlet for businesses that need to have a voice. We also organize three events in the summer that take place in the three main sections of Vail. For information about how your business can become involved with the chamber, please call 970-477-0075 or e-mail us at Based in Vail Village, our office is located in the transportation center. Our doors are open Monday through Friday from 9 a.m. 5 p.m. Feel free to stop in and say hi. Rich tenBraak is the executive director of the Vail Chamber & Business Association. He can be reached at 970-477-005 or at

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