Vail Daily Bizwatch: Skin by Vail Dermatology
Locations: Vail Village (new retail store), Edwards and Basalt.
Date opened: Dec. 20
Owner: Tom and Karen Nern, M.D.
Contact info: website: http://www.vaildermatology.com, 970-926-9226
What goods or services do you provide? The products found at Skin by Vail Dermatology are recommended by Dr. Karen Nern for their high altitude skin care benefits. All are medical grade and most can only be found within dermatologists’ clinics.
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What’s new or exciting at your place? The whole store is new! We have remodeled and are very happy with the results. We have also created an online store so that customers can refill their favorites products from anywhere in the world.
What strategy do you use to differentiate your business from your competition? Our staff undergoes intensive training so that they can help each person find the skin care products that are right for them. We specialize in high altitude skin care products and understand that every person is different – this is why we have created trial packs and will soon also be offering travel-size products.
What philosophy do you follow in dealing with your customers? What can your customers expect from you? Our philosophy is 100 percent satisfaction. If a customer is unhappy with a product they can return it with no questions asked. Customers can expect that each Skin associate will spend time with them to match them to the best products possible and help them achieve their skin care goals.
Tell us a little about your background, education and experience:
Dr. Karen Nern is a Colorado native. She is a board-certified dermatologist and dermatologic surgeon. She has expertise in general and pediatric dermatology. She performs Mohs micrographic surgery, and has extensive experience treating both benign and malignant skin growths. She also performs many cosmetic procedures, including Botox, Juvederm, Radiesse, Sculptra, chemical peels and sclerotherapy for unwanted veins.
• Diplomate, American Board of Dermatology (board certified).
• Fellow, American Academy of Dermatology.
• Fellow, American Society for Mohs Surgery.
• Women’s Dermatology Society fellowship award recipient.
• Colorado Dermatology Society member.
• Licensed to practice medicine in Colorado.
• Bachelor of Science, finance, Arizona State University.
• Master of Business Administration, San Diego State University.
• Doctor of Medicine, University of California, Davis.
• Internship, Scripps Mercy Hospital, San Diego.
• Dermatology residency, University of California, San Diego.
What is the most humorous thing that has happened at your business since you opened? While trying to test the new locks on the doors, Manager Geri Lynn Parsons accidently locked herself out. In the meantime, associate Jennifer Bowles was locked inside. Although they could see each other and use hand signals, they were stuck. Luckily a passerby saw the situation and helped the girls get back in and out! There have been no more lock issues, and we’ve been open every day since Dec. 20!