Vail Daily letter: Critic of Animal Services
Vail, CO, Colorado
I am very concerned that our county animal shelter seems to be failing miserably in its mission to serve the needs of the animals and people of Eagle County. I have heard stories about the incompetence of our Animal Services Department over the past year or so, but this time it has really hit home.
About a month ago, a good friend of ours lost her cat in downtown Eagle. She immediately contacted Animal Control to report her cat missing and to see if it had been turned over to them.
Over the next week and a half, she spoke with someone at the animal shelter on three occasions, both on the phone and in person, and each time was told that no one had reported finding her cat.
Almost two weeks later, my friend happened to be talking with someone on the street about her missing cat, and that person suggested she call the Humane Society.
She did, and found that Char, the director, had the cat. Someone had found it and turned it over to the Humane Society and it had not yet been put up for adoption.
Upon speaking with Char, she found out that Char had also contacted Animal Services on four occasions to see if they had a report of a missing cat.
The first time they gave her the number of someone else who was missing a cat (not her cat) and the other three times, she was told by three different people that they had received no other reports of a cat missing.
I am horrified that something so seemingly simple could fall through the cracks like this! If my friend hadn’t just happened to talk with someone who thought to suggest calling the Humane Society, she might never have seen her cat again!
This is one of the most basic things that we as a community depend upon our Animal Services Department for – reuniting lost animals and their owners – and they totally messed it up. I personally hope I never have to deal with them, having witnessed first hand their obvious incompetence.