Vail Daily letter: Customer in need |

Vail Daily letter: Customer in need

Jim Starkey
Vail, CO, Colorado

Recently while driving from Eagle to Vail for work, an alert went off in my car to indicate one of my tires was losing air. Thinking it was due to the colder weather, I continued on my way and finished out the work day as usual. Before leaving the office, I decided to test the tire pressure in each tire. To my dismay, one of my tires was running flat. Thinking this was more of an inconvenience that anything, I opened the trunk and took out the spare tire and jack. I discovered that my spare tire was also flat.

A year ago, I blew out a side wall on a tire and decided it was time for a new set of four. I removed the wheel with the damaged tire and put on my spare. After purchasing tires and deciding on a local tire shop to put them on the wheels, I left the shop with a great set of fresh treads. However, after finding the flat tire in my trunk this evening, I put two and two together and realized that the damaged tire was not replaced as I had requested. Rather, my spare had been replaced in error.

It was just before 6 p.m. when I pulled up at Big-O Tires in Avon. I was desperate and decided to try my luck. I was greeted by Dave and explained to him my situation. He was very understanding and said he wouldn’t leave me stranded. My car was taken to the back of the shop. As the store closed, I waited anxiously in the lobby.

About 30 minutes later, a member of his staff pulled back up to the front of the store in my car. He came into the waiting area and explained he had pulled a large nail out of the tire and made the repair. I was back in business and beyond thankful. It was then I was told that the books were closed for the day and the tire repair was on the house. I was shocked. I offered to write a check or pay cash for their services, but they declined.

Dave and his staff that they went above and beyond the call of duty to help out a customer in need. Without their help, I’m not sure if I would have made it home.

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It is refreshing to know that people like this live in our community and are willing to do whatever it takes to help those in need.

Dave and the staff at Big-O Tires epitomize customer service and I commend them for their help.

Jim Starkey


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