Vail Daily letter: Customer service?
Vail, CO Colorado
I feel ripped off! My thoughtful 10-year-old daughter bought a gift certifi-cate as a Mother’s Day gift for me from a valley nail salon. It sat in my glove box for a long while.
Today, we decided to get pedicures together. When it came time to pay, I was informed that it had “expired.” So the $40 my daughter exchanged for this certificate – poof! – disappeared into their pockets and we got nothing but a deadline in exchange.
The gift certificate was worth the paper on which it was written. The older lady said all of their certificates expire, like a rain check from City Mar-ket. Which nail salon wants our busi-ness now?
Kym Manula, Eagle
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