Vail Daily letter: Greatest airport folks
August 28, 2010
First of all, I love Vail-Eagle, who dosen’t?! So very beautiful and as I found out, so are many of the citizens. I’d enjoyed an extended stay before and hope to visit friends again soon.
My point is this time I flew in due to an emergency. My friends’ cabin in the sky blew sky high, then burned. Devastating. I had made my return to Houston for about three weeks not knowing what to expect. As it turned out, we couldn’t stay on the land to help with the cleanup due to the ongoing investigation so I found myself at the Vail-Eagle airport.
I had too many bags and asked the skycap with American Airlines for some help. His name is Pat Monahan and he certainly went above and beyond the call of duty. My cell was out of juice, so he loaned me his to change my reservation. Then he brought me lunch while I waited. My flight was not until the next morning, so he also brought me a delicious dinner compliments of Mrs. Monahan and even offered their guest room, although I couldn’t impose.
Not only were Pat and Mrs. Monahan exceptionally nice, but everyone I encountered working in the airport was pleasant and helpful. From day and night security to Melvin (I’m pretty sure that’s his name) with a rental car agency who charged my cell. I thank them all, especially Pat Monahan. Outstanding service and care for not only myself, but I observed help and kindness to any other fliers that needed it.
I know this is a bit long but I hope you print it since the Vail-Eagle airport is the best airport ever.
At 57 years of age, I’ve been flying since I was 9 years old and have been in every airport on this continent and then some. It is the best and I sincerely thank everyone there, especially Pat Monahan on August the 7th and 8th of 2010.
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Kudos to all.
Michelle Marie Hershey