Vail looks to enhance guest services |

Vail looks to enhance guest services

Daily staff report
Vail, CO Colorado

Vail Town Council, Oct. 19

People they talked to: Suzanne Silverthorn, Vail communication director.

What they talked about: Silverthorn brought the town a presentation outlining several concerns council members had at the Oct. 5 meeting about the proposed Guest Services Enhancement Initiative. The initiative is one of five suggestions presented Sept. 7 as part of the use of the $9 million conference center funds the town is trying to determine how to spend.

The Guest Service Initiative would integrate technology, signs, town information centers and other aspects of town guest services.

The Town Council told Silverthorn to initiate a request for qualifications process in order to pick a firm that can help the town implement the various guest-services enhancements in phases.

Technology likely would be a big part of the enhancements, but Town Manager Stan Zemler said the process in finding a qualified firm to guide the town also would reveal which technologies are relevant and affordable.

The costs associated with each enhancement would come after a firm is selected through the town’s request-for-qualifications process.

People they talked to: Gregg Barrie, Public Works Department.

What they talked about: Several Intermountain residents have expressed concern over the town’s realignment of the South Frontage Road lanes through the Intermountain neighborhood.

The town restriped the lanes over the summer in order to make room for bike lanes on both sides of the road. Previously, a bike and pedestrian lane existed on the south side of South Frontage Road with no bike lane on the north side of the road for westbound cyclists.

Members of the cycling community have spoken out in favor of the new alignment, saying it’s safer for cycling now that cyclists can ride with the flow of traffic in both directions.

Pedestrians such as Vail resident Sara Newsam, however, saw the new configuration as unsafe.

Town Council members sided with the cyclists by determining Tuesday that the new configuration should remain, and if and when the Colorado Department of Transportation resurfaces that section of road – a project that has been on the books for some time – the town would make some minor adjustments to try and make the pedestrian lane safer.

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