Vail Valley Bizwatch: Evans Chaffee Construction
Vail, CO, Colorado
Business name: Evans Chaffee Construction.
Owners: Chris and Michelle Evans.
Contact info: 970-845-0466. On the Web, it’s http://www.evanschaffee.com.
Year opened: 1998.
What goods or services do you provide? We provide all things construction. Our expertise covers commercial, multi-family and residential construction, new as well as remodels. We also do disaster reconstruction.
We have different divisions that handle different types of construction as well as size projects so we can be competitive on small remodels as well as large construction. Our customers know they can call us for anything, big or small, commercial or residential and we will take care of them. Consequently, we develop partnerships with our clients and handle all of their construction needs. We’ve even hung Christmas lights for clients.
We like to think of ourselves as “construction concierges” as we pride ourselves in going beyond the expected to serve customers’ needs.
What strategy do you use to differentiate your business from your competition? Knowledge, breadth of experience and creative problem solving skills. A commercial construction technique might be suggested for a residential project or restoration knowledge might help improve a detail for residential.
By actively and continuously seeking new knowledge, techniques and skills, we bring that added value to every new project and thus benefit the client.
Most recently, we have differentiated ourselves by earning certifications in water, fire and smoke restoration services. Few other contractors in our valley fully understand the processes involved in disaster restoration. Most people don’t realize that if restoration services are not handled properly, more damage can be created, resulting in higher costs or hidden damages that become problems down the road.
What philosophy do you follow in dealing with your customers? What can your customers expect from you? To make the cut as a member of the Evans Chaffee team, our employees have to be committed to going the extra mile for clients at all times. This includes getting them the best value possible, ensuring the project is done right the first time, creative problem solving, continuously communicating with clients and doing what we say we will do, every time.
We strive to develop a relationship and trust with our clients that goes beyond just building their buildings.
One example is how we handle restoration projects. We recognize that these are traumatic times and clients want someone that will look after their interests. We will do what is needed to restore their property back to its original condition at the best possible price with as little disruption and hassle as possible.
Tell us a little about your background, education and experience: Evans Chaffee has operated in the Vail Valley since 1995. With a bachelor’s degree in architecture and a master’s degree in construction engineering from Stanford University, owner Michele Evans brings a unique perspective to a client’s projects and continually emphasizes the need to add value to a project and always focus on the customer.
Co-owner Chris Evans has bachelor and masters degrees in aerospace engineering with emphasis on structural work. Chris has an ability to look at drawings, immediately understand the structure and building systems and find more economical ways to build, repeatedly saving their clients money.
Evans Chaffee has done it all ” from multi-million-dollar lodges to simple bathroom remodels.
What is the most humorous thing that has happened at your business since you opened? When the Resource Center, a local non-profit, needed help, Evans Chaffee decided to host a Kickball Tournament. The idea was inspired by Chris and Michele’s wedding rehearsal dinner where Chris and Michele were team captains and the loser had to literally “eat cake” generously served in the face by the winner. The Kickball Tournament has since grown to an annual event where humor runs high watching grown men show off in ’70s-style shorts as they run the bases. Many humorous moments occur each year that can’t be published without risk of retaliation. By the way, Michele won the wedding Kickball Tournament and Chris is still trying to make up for it. We encourage everyone to join in the fun and help raise money for a local non-profit selected annually.