Vail Valley Bizwatch: Hair stylist Sandi Plott
Vail, CO, Colorado
Business name: Sandi Plott, hair stylist.
Location: I’m working as an independent stylist at Angela Moore’s Cuttin’ Loose salon at the west end of the Best Western Eagle Lodge.
Date opened: I’ve been here for several weeks, but I’m back at work after surgery.
Hours: I’m in the shop Mondays and Fridays, and I’m available by appointment.
Contact info: Call 970-470-9174.
What goods or services do you provide? I’m a hair stylist and barber.
What philosophy do you follow in dealing with your customers? What can your customers expect from you? I just try to make my customers happy. I want to be light and uplifting when they’re in my chair. I think 85 to 90 percent of the reason people come back to a barber is the person, not the job they do.
People want to feel good about themselves, they want to leave happy, so however they want their hair cut is how I cut it.
What strategy do you use to differentiate your business from your competition? I go out of my way to do what the customer wants. I listen. Communication is the key to this business.
Tell us a little about your background, education and experience: My dad was a hair stylist – Jaqueline Kennedy Onassis was one of his clients – so I grew up in the business. I’ve been cutting hair professionally for 21 years now, and I’m licensed in Colorado, Connecticut and North Carolina.
I owned my own shop – in Eagle and Gypsum – for 13 years before selling my shop last year because of health reasons. When I first opened, I believed that a barbershop was the community of customers, not the person who owns it.
What is the most humorous thing that has happened at your business since you opened? I was cutting a customer’s hair once and left him a little tail off the back. With his kids there, I colored it pink without him knowing it. I cut it off right away, but people still call him “Pinky!”
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