Vail Valley Bizwatch: Heart of the Valley Chimney Works
May 10, 2012
Date opened: April.
Owner: Dean Geypens; sales and marketing: Rachael Stansfield.
Contact info: 303-856-4582; email: firstname.lastname@example.org; Web: valleychimneyworks.com.
What goods or services do you provide? Heart of the Valley Chimney Works provides chimney sweep services, chimney inspections, humane animal removal, gutter care, dryer vent cleaning, fireplace, wood and pellet stove inspection and cleaning. Our most important services we provide to our customers are fireplace and chimney inspections. According to the most recent statistics from the Consumer Product Safety Commission, an average of 25,100 chimney fires are responsible for 30 deaths and $126.1 million in property damage on average each year. Even if your chimney doesn’t get much use, build up and other types of deterioration can occur, this could make the chimney unsafe to use. The National Fire Protection Association requires an annual safety inspection. An inspection is recommended upon the sale or transfer of a property, per the Chimney Safety Institute of America. It is also recommended that chimneys be cleaned after one cord of wood. Here at Chimney Works you will receive the best service. We are the experts in cleaning, inspection, repair, and even re-building your chimney to ensure your safety.
What’s new or exciting at your place? We are licensed and insured for residential and commercial properties. We offer special discounts to property managers and real estate agents. Also right now we are offering a 15 percent off spring cleaning special.
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What strategy do you use to differentiate your business from your competition? We have the expertise to keep you, your home, and your family safe and secure. Integrity is used in everything we do. We are true on our word and keep the promises we make. Our customers will have an appointment time, not a long window. “Punctuality is our priority,” and it’s not just a saying, it’s our promise to you! You will talk to an actual person every time you call during our hours of operation Monday through Saturday 7 a.m.-7 p.m., with emergency after-hours services available.
What philosophy do you follow in dealing with your customers? We will do whatever it takes to make our customers happy, and we appreciate their business! Whenever our customers need anything, we want to know. Also, if they know anyone else and send them our way, we will send them a $20 referral Visa gift card!
What can your customers expect from you? Our primary job is inspecting and sweeping fireplaces and chimneys, but Heart of the Valley Chimney Works also functions as on-the-job fire prevention specialists. We are constantly on the lookout for unsafe conditions that can cause home fires or threaten residents with dangerous or unhealthy indoor air quality. Dean is very friendly, caring, dependable, knowledgeable, professional and fair. Our passion is serving our customers. We are most proud of our ability to meet and exceed our customers’ expectations and to solve their problems.
Tell us a little about your background, education and experience: Dean’s dad started Chimney Sweeps of America 28 years ago down in Denver. Dean was going to work with his dad since he was little and trained to become a chimney sweep. As an adult he has over 14 years experience. Dean and I met four years ago and we both love the Vail Valley so we decided to move up here and start Heart of the Valley Chimney Works!