Vail Valley Bizwatch: HUB International Insurance
Vail, CO, Colorado
Business Name: HUB International Insurance Services Inc.
Location: 2700 Gilstrap Court, Suite 100, Glenwood Springs.
Date Opened: InterMountain Insurance Services was established in Vail as a small local agency in the early 1970’s and was acquired by HUB International Insurance Services Inc. in 2005
Phone: 970-390-4117 or 888-994-6787.
What goods or services do you provide? HUB International Insurance Services provides risk management consulting and comprehensive insurance solutions for individuals and businesses. Privately held and ranked as the ninth-largest independent broker in the country with more than 250 offices, we offer local resources combined with global expertise. My personal focus is assisting Vail Valley residents with their personal insurance – homeowners, automobile, valuables, and excess liability.
What’s new or exciting at your place? We opened a new office in Glenwood Springs to provide a home for all our team members who assist clients from Vail to Glenwood and Aspen.
My role is new to the area for HUB, helping high net worth individuals with their personal insurance needs. My clients generally have little time but expect the very best when it comes to quality and service. And that’s what I do – help them with issues that are common to valley residents – appraisals, replacement cost valuation of magnificent properties, secondary homes, rental properties, selecting appropriate limits of liability, identity theft concerns, and advocating when claims arise. HUB places more “personal lines” insurance than any broker in the country, and our clientele are among the most discerning – we treat them accordingly.
What strategy do you use to differentiate your business from your competition? To care for each client as if they are my one and only. As an educator at heart and through my schooling, it is important to me that my clients understand what products they are purchasing and why. I call it the “ates” – Educate, Evaluate, Demonstrate, and Advocate. That’s what I do.
What can your customers expect from you? Service from me 24/7 for information, policy changes, and claims assistance.
Tell us a little about your background, education and experience: I have been in the insurance industry for more than seven years, mostly with HUB International. Throughout my insurance career I have focused soley on personal insurance for individuals. I have a masters degree in education and, before embarking on an insurance carreer, very much enjoyed working with children in the classroom.
What is the most humorous thing that has happened at your business since you opened? As you can imagine, many people have a hard enough time knowing what insurance carrier they are with, let alone the name of the broker who assists them. As HUB’s presence in Colorado is relatively new, it is perhaps of little surprise that folks don’t know who we are.
“What’s HUB? What do you do? Why the name?” We get these questions all the time. Poking fun at ourselves at a recent meeting to recognize outstanding performers, our state’s manager presented the “HUBCAP” – a plaque that was made in his garage from a real hubcap pulled off the side of the road. It’s probably one of the more unusual awards given, but it has has a special meaning for all of us.