Vail Valley Bizwatch: Interstate Restoration
Vail, CO Colorado
Date opened: The office opened in October of 2010
Contact info: Contact: David Gardoni, managing project director, 970-309-0416, 970-328-5410 or 800-622-6433(24-hourr emergency service) or visit the company website http://www.interstaterestoration.com or Synthia Wendell Regional Account Manager 970-309-7229
What goods or services do you provide?
Interstate specializes in restoring compromised properties back to pre-loss condition quickly after damage from water, flood, fire, storms and other natural disasters. We offer full service emergency response restoration and general contracting to help you get back to business and life quickly.
What’s new or exciting at your place?
We have a new office in the Vail Valley servicing the mountain communities. You now have a choice when selecting a 24/7 emergency response partner.
What strategy do you use to differentiate your business from your competition?
We believe in working as partners to provide you the gold standard in customer service by providing you exceptional communication, a proven critical path, a sense of urgency, and quality workmanship.
What philosophy do you follow in dealing with your customers? What can your customers expect from you?
We understand disasters can dramatically impact your business and life. Here’s what you can expect from Interstate:
• A partner who works with your team to mitigate damage and help you get critical operations up and running quickly.
• An experienced team who prides itself on doing the right thing.
• A trusted provider who believes in exceptional customer service and 100 percent satisfaction.
• One of the industry’s most advanced safety programs to protect your health and safety.
• Complete turnkey services including both emergency response restoration and reconstruction.
• Available 24/7 – day or night, including the middle of the night on a holiday weekend.
• Company-owned equipment and partnerships to ensure you always have the right resources for any job.
Tell us a little about your background, education and experience:
Interstate has been in business for more than a decade. With an average of more than 16 years’ experience, our qualified team understands the industry, knows how to resolve complex issues, and complete projects on time and within budget.
Offering turnkey restoration services, Interstate has helped thousands of businesses quickly return to full operations. And we have provided companies with the peace of mind that every detail of their project is being professionally handled from start to finish, allowing them to focus on their business.
What is the most humorous thing that has happened at your business since you opened? After Thanksgiving dinner, we were relaxing and talking about how we had not had any emergencies all day. Then, my wife received a call from her work. “The clinic is flooding.” A water pipe froze and burst above the surgery room and poured water down into the room, affecting the ceiling and walls. We arrived to find about half the clinic was affected and helped direct the staff on where to turn the water off. Water losses are never a laughing matter, and we were able to dry the surgery room out for the scheduled surgeries on Tuesday.