Vail Valley Bizwatch: J.R. Crickets in Eagle
Vail, CO, Colorado
Business name: J.R. Crickets.
Date opened: January, 2008.
Location: Above the bowling alley in Eagle.
Owner: Paul Juliano.
Contact info: Call 970-328-WING, or e-mail email@example.com.
What goods or services do you provide? We’re a full service restaurant, with a full bar featuring liquor, beer and wine. Delivery is available. Our specialty is the original Buffalo wings. Nobody in the valley makes a better wing – period. Our best sauces are Hot, Buffalo BBQ and my personal favorite, Lemony Pepper. Our baby back ribs are fabulous!
What’s new or exciting at your place? We now have A Taste Of Buffalo menu. Celebrating football season, these menu items are available until the end of football season. We offer a Royale Sub, which has Italian sausage capicola ham and provolone topped with our spicy olive oil sub topping. We also have Beef on Weck – thinly sliced roast beef, dripping with a jus, on a kummelweck roll. This is a Kaiser bun with kosher salt and caraway seeds baked on top. It’s as popular in Buffalo as the wings! Of course, we are serving our Sahlen’s hot dogs, shipped overnight from Buffalo. This really is the best hot dog around!
What strategy do you use to differentiate your business from your competition? We are always open to what the customer wants. It could be a new beer, a different scotch or a sandwich that’s not on the menu. Why not give the customer what they want? We are open very late. The kitchen and bar are open till 11p.m. weeknights, midnight on Friday and Saturday and until 10 p.m. on Sundays.
What philosophy do you follow in dealing with your customers? What can your customers expect from you? I had to learn how to listen to what the customer is saying. It’s really easy once you relax and pay attention.
Tell us a little about your background, education and experience: I began as a bus boy in Buffalo at a fancy steak and prime rib restaurant in 1975. I then tended bar in Niagara Falls until I moved to Atlanta in 1980. I went to work at a wing place that just opened and began cooking there and then managing in 1981. In 1982 I opened my first J.R. Crickets in downtown Atlanta. We now have 14 locations with another four opening up in the in next six months.
What is the most humorous thing that has happened at your business since you opened? Many, many things over that last 27 years, and the best you probably can’t print! We did have a lady send a salad back because the lettuce was too green!