Vail Valley Bizwatch: Kinetico Water Systems
Business name: Kinetico Water Systems.Location: Minturn.Date opened: February, 2010.Owner: Ken Netzeband.Contact info: Phone: 970-748-8977.Web: http://www.sundancewatercompany.comE-mail: email@example.comWhat’s new or exciting at your place? Sundance Plumbing & Heating has built a strong reputation for customer satisfaction in the valley for more than 12 years. Our new branch is Sundance Water, the area’s exclusive dealer for Kinetico Water Treatment Systems Our mission is to provide our customers unsurpassed satisfaction with their water treatment.What goods or services do you provide? Kinetico Water Systems provides a full line of in-home softeners and water purifiers to fit any budget. We also sell bottle-less water coolers that provide instant hot or chilled water for your office. Our water systems remove hardness, chlorine, heavy metals, and other contaminants. The Water Quality Association’s water hardness scale classifies anything over 10 as extreme. Surprisingly, the average hardness of water in the valley is 12!! Our systems guarantee a hardness level of zero – a level that can help reduce calcium buildup in pipes as well as reduce the amount of energy your water heater uses by as much as 30 percent. Call us today for a free home water analysis to find out what kinds of pollutants are contaminating the water in your home. If you already have a Kinetico system, we are the only company that can work on your current system without voiding the 10-year factory warranty. Current customer’s can also stop by Ace Hardware in West Vail to pick up Kinetico replacement filters. What strategy do you use to differentiate your business from your competition? Kinetico water softeners are the only non-electric softeners on the market. Our 10-year warranty is at least twice as long as that offered by any competitor. Kinetico Reverse Osmosis Purifiers also offer a 10-year warranty, and are the only residential purifiers in the world that are certified to produce “Biopure” water – the highest quality drinking water available. Simply put, we offer a superior product at a competitive price. Kinetico’s product quality is now matched by owner Ken Netzeband’s 34 years of plumbing experience.What philosophy do you follow in dealing with your customers? What can your customers expect from you? Our customers have been our number-one priority for the last 12 years and will always be the focus of our attention. We provide excellent service at an affordable price. Our Kinetico salesmen and servicemen are friendly and knowledgeable. They treat your home with the same respect that you do. Don’t take our word for it – ask any of our 3,000 current customers and they will vouch for us!Tell us a little about your background, education and experience: Company owner Ken Netzeband has been living in the valley for 14 years. He has been a Master Plumber for over 34 years and can fix a broken pipe with his eyes closed. What is the most humorous thing that has happened at your business since you opened? One of our favorite customers, Jimmy Ibbotsom, a member of the Nitty Gritty Dirt Band, called us after we installed one of our home water softener systems to let us know that women were lining up around the block to take showers with him!