Vail Valley Bizwatch: Penske Truck Rental, Minturn
Vail, CO, Colorado
Business name: Penske Truck Rental. We’re now under new management!
Date opened: April 6.
Owner: Bryan Stone.
Contact info: Phone ” 970-827-4009 or 970-367-5990. E-mail: email@example.com
Location: We are located in Minturn on the north railroad yard north of the Turntable resturant. Take a left at Chilli Willy’s go over the tracks and follow the road just past the long building on your right. The office and our trucks are located in the same location.
What goods or services do you provide? Local and one-way truck rentals, tow dollys and car carriers. Penske offers the best and most reliable equipment in the game and your reservation is guaranteed! Also, boxes and moving supplies will be available shortly. This location also has a cargo van for rent for small projects.
What strategy do you use to differentiate your business from your competition? I’m around to answer calls and return calls quickly. You don’t have to make a dozen calls during business hours hoping to talk to someone locally and not in a call center. If we are on the phone or outside with a customer just leave a message and your calls will be returned promptly. Or just come to the office to say hello and size up the trucks. You will also be able to pick up trucks during business hours.
Customers will also be picking up, returning and doing paperwork all in the same location. No more wasting your valubale time doing paperwork in one spot, jumping in your car and trying to find your truck on your own at another location.
Trucks will go out clean but remember to bring them back that way as well.
What philosophy do you follow in dealing with your customers? What can your customers expect from you? I’m pretty straightforward. You’ll get the best trucks in the business, they will be fueled and clean for each rental (but please bring them back with fuel and clean or I may get grumpy).
Nobody likes a dirty truck that will ruin their furniture so keeping them properly maintained is key. And, as I have over 18 years of moving experience, you will have access to lots of great moving advice. We can also get you in touch with some great moving help if you need it.
Tell us a little about your background, experience: I’ve been in the Vail Valley since 1992, and I’ve done a few different things over this time including working for Vail Associates and driving vans to the airports off and on. I ran a Ryder truck rental agency with a friend for some time until i was just too busy with running my moving company. I understand the valley’s needs and what it takes to make this business great.
What deals are you featuring now? I will be offering all Eagle County school teachers a 15 percent discount on any truck rental. Hopefully they are just moving locally but this offer is good for out of town rentals as well.