Vail Valley Bizwatch: Wags & Whiskers | VailDaily.com

Vail Valley Bizwatch: Wags & Whiskers

Daily Staff ReportNewsroom@vaildaily.comVail, CO, Colorado
Stephanie Samuelson helps a feline client at Wags & Whiskers' Eagle store.
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Business name: Wags & Whiskers.Date opened: The Edwards location opened in June, 2002. The Eagle location opened in June, 2008.Owners: Char and Brandon Quinn and Mark and Beth Ruark.Contact info: Edwards Store: 970-926-8768. Its on U.S. Highway 6 across from StarbucksEagle Store: 970 328-7385. Its on Market Street, near City Market.What goods or services do you provide? Dog and cat supplies including food, treats, toys, grooming items, training tools, crates, bowls and more. We also offer dog training and behavior consultations. Whats new or exciting at your place? We have new, lower prices on some pet foods. The Eagle location has a tag-making machine that can make ID tags while you wait and all the proceeds go to the Eagle Valley Humane Society. We have new cat condos and have Humane Society adoptable cats up for adoption.What strategy do you use to differentiate your business from your competition? We pride ourselves on having lower prices than the big boxes, and have offer quality customer service and a knowledgeable staff. What philosophy do you follow in dealing with your customers? What can your customers expect from you? We are committed to serving our clients by having excellent customer service and staying current on the ever-changing world of pet food and supplies. Our customers can expect knowledgeable staff, frequent food buyer programs, and our customer appreciation punch card. Both locations are open seven days a week. Tell us a little about your background, education and experience: Collectively, the owners have more than 60 years of experience in the pet industry. Beth Ruark has 12 years of experience in pet nutrition, boarding, and pet supply retail. Char Quinn, a certified pet dog trainer, has been the director of the Eagle Valley Humane Society for 10 years, and spent two years before that voluntarily helping animals. Char is also an animal cruelty agent for the state of Colorado. Brandon Quinn spent 12 years as a veterinary technician in several different veterinary clinics. He has also volunteered to help Humane Society animals for the past seven years. Mark Ruark, also a certified pet dog trainer, has been in the animal business for 24 years, primarily as a dog trainer and behavior consultant. He has also spent time as a veterinary technician, pet groomer and pet supply retailer. Mark also volunteers his time helping the Humane Society and Vail Pet Partners.What is the most humorous thing that has happened at your business since you opened? We had a gentleman standing outside our Eagle store, staring up at our sign. He walked inside with a confused look on his face and said, I thought this was a liquor store. He was obviously intoxicated and fortunately was not driving. Our employee said he must have thought the sign said Rags & Whiskey!