Vail Valley insurance agent honored by company |

Vail Valley insurance agent honored by company

Daily Staff Report
Vail, CO, Colorado

Marcella Sandoval, an American Family Insurance agent in Eagle, has been recognized for customer satisfaction excellence by the J.D. Power and Associates Distinguished Insurance Agency Program.

Sandoval has been an agent for American Family since October of 1998. Her office is located at 200 Capital Street in Eagle.

The service excellence distinction was determined through a two-part evaluation process conducted by J.D. Power and Associates. The first part consists of a customer satisfaction survey, which measures customers’ overall experience with their current American Family agent. In order to proceed to the second step, agents must meet or exceed the standards measured on a national benchmark established by J.D. Power and Associates’ annual auto and home insurance customer satisfaction studies. Only agencies that perform in the top 20 percent of all agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.

For more information, call 970-306-6835.

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