Vail working on guest services initiative |

Vail working on guest services initiative

Daily staff report
Vail, CO Colorado

VAIL, Colorado – The town of Vail is seeking statements of interest from qualified firms or teams as it relates to consulting and eventual design and implementation work in the field of guest services. Details of the request for qualifications are available on the town’s website under public notices. Responses are due by Nov. 15.

The guest services enhancement initiative is seen as a way to elevate Vail’s competitiveness now that the recent redevelopment is complete. The effort would be used to tie the entire Vail experience, including the physical, environmental and guest service elements together in a unique way. Although the RFQ is for work that will be primarily managed by the town, the project is intended to build upon the efforts of the town, Vail Resorts and other community partners and volunteers.

The initial scope of work to be included in the initiative includes a comprehensive competitive analysis and identification of best practices in other communities, resorts or other types of properties; new technology solutions to enhance and support the guest experience; infrastructure inventory of Vail visitor center locations and services and recommendations for guest experience enhancements; and solutions for information dissemination to guests before and at arrival, to include wayfinding.

Responding candidate firms are asked to submit an overview summarizing capabilities, unique strengths, examples of similar projects completed and an approach to addressing the multiple objectives of the project and associated phasing.

The selection schedule includes narrowing the candidates to four to six firms by Dec. 1; project proposals due Dec. 17; interviews with finalists the week of Jan. 10; and final selection announced on Jan. 14.

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