Vail Daily column: Should you have a 24/7 Realtor? |

Vail Daily column: Should you have a 24/7 Realtor?

Joan Harned
Ask a Realtor
Joan Harned

​Dear Joan,

I know you have been asked something like this before, but I need a specific answer to end an argument my wife and I have going. Not really an argument, but a difference of opinion on what the availability of our real estate agent should be. We are trying hard to find just the right home in a neighborhood we like. It seems the good houses aren’t on the market long. We saw one come on the market, called our agent and he said he could show us after the weekend, and you know the story, it was under contract by Monday. I realize real estate agents have families and a life, but I think this is a 24/7 or at least a 12/7 day a week job.​ This is a really important purchase for us and I would like special attention to the sensitive timing of finding the right home. ​My wife​ thinks it is unfair to expect​ our Realtor to always be available. Am I right?​

​Dear 24/7 House Hunter,

​You are sort of right. I do agree that finding the property that you want, in your location, takes a great deal of diligence and you need to be ready to make your move as soon as the opportunity presents itself. No Realtor can, or should, be available every day, every minute, but they should be able to have someone on their team that is available at all times to show you the property. There are many of us that do have our own teams, but even if the Realtor doesn’t have a specific team, they need to have a network within their company, or if a single-person brokerage, then a network with other associates. You should not have to miss the opportunity to purchase a property because your Realtor was gone or unavailable for a day or more. On the other hand, you need to be ready, too. If you are simply looking and your broker has dropped everything several times to show you property and then he discovers you are not mentally or financially ready to buy, he probably won’t accommodate you the next time. If you don’t have the cash to make the purchase, are you pre-qualified for a loan with a lender? Do you need to sell your house first, and you have not put it on the market yet? Does your wife want a big new home and you are looking for a smaller fixer upper? Have you made nothing but low-ball offers on homes you have liked, even though your broker advised you the offers were too low? Make sure you are not the reason your Realtor is often “busy” because he does not think you are serious. If you are serious, and prepared, make sure your Realtor knows that. If he/she is still unresponsive, then find a new Realtor that will get you in every property you want to see, as quickly as possible. Best of luck to you!

Joan Harned is an owner-broker for Keller Williams Mountain Properties and heads up Team Black Bear, her own real estate team. Harned has been selling real estate in Eagle County for 27 years, is a past chairman of the Vail Board of Realtors, past Realtor of the Year, past director on the Great Outdoors Colorado Board and a member of the Luxury and Land Institutes. Contact Harned with your real estate questions at, 970-337-7777 or

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