Vail Daily letter: Not ‘working on it’
It is December, and I am having several special days in Vail. I have been coming to Vail since the ’60s and have owned a condo near the ice rink since the ’70s. It is a wonderful, joyful place for me both winter and summer. As I visit the shops, it is always so nice to hear, “Have a good day” or “Have a good afternoon.” Unfortunately, restaurant staff has not received the same training. I find it very disappointing as I dine to have restaurant staff ask me if “I am still working in it.”. How did that become part of our vocabulary? As I always answer, “I am not working, I am enjoying. Please consider printing this letter that I hope will be read by restaurant owners. It would be an easy lesson to instruct staff to end the use of “working’ as part of their service.
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