Vail Daily column: Coordinating family care a big job
February 27, 2017
When someone you love has a debilitating ailment, coordinating professional care is rarely easy. Your loved one, and sometimes yourself, may be nervous, uncomfortable, or even resentful of a non-family caregiver. The fact of the matter is, not many family members have the ability, time and training to provide care for their loved ones. Further, some family members may not feel comfortable providing the right kind of care needs for a loved one.
If you find yourself providing most of the primary care to a loved one, then it's likely you'll share some of these concerns and anxieties.
We see these types of situations arise frequently. Often, we meet with families who have been assisting, or are preparing to assist, aging loved ones remain independent and living at home alone — sometimes at the home of an adult child. These families and family members have made a commitment that is beyond question and clearly demonstrates their dedication to ensuring their loved one has the best possible care.
However, there does come a time when outside assistance may be needed. When that time comes, educating yourself about the different aspects of home care will go a long way toward making you feel more in control.
Quality home care providers know the importance of coordinating care and developing a trusting relationship between a professional caregiver, a care recipient, and the family caregiver. They understand the importance of assisting people who remain at home in a safe environment and, in some cases, enable people to have more independence than they may have had before. As well, they often provide family caregivers with a chance to replenish their depleted physical and emotional reserves.
Early conversation is essential
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While there are times when professional care is urgently needed, families are often considering their options. Family caregivers may have questions or concerns about in-home care. Make sure potential care providers take the time to learn about your needs and lay a foundation for care.
Have face-to-face conversations before caregiving begins. As a family caregiver, the benefits of an early, in-person conversation or consultation will help you better understand how a potential caregiver will care for your loved one.
It may be difficult initially for non-family caregivers and care recipients to feel comfortable with one another. To overcome this, we recommend including the family caregiver during the first few visits. Try to use this time to foster a familiar, safe and comfortable environment for your loved one and the professional caregiver.
Schedules that work
When coordinating care, scheduling is an important issue. Discuss and agree early on how the scheduling will be handled. Ensure your loved one will receive the care he or she needs when care is needed — even in an emergency.
Get answers to the following scheduling issues:
• What are the professional caregiver's regular work hours?
• What kind of notice will I receive if there's a change in schedule?
• What kind of notice do you need from me if I need to change the schedule?
• How flexible are you about rescheduling?
• Are you available on request for non-scheduled sessions?
• What contingency plans are in place in case of emergency?
Having a mutual understanding of these issues will make coordinating care easier. Agree on terms to reduce misunderstandings and conflict later on.
If you are hiring a care agency, then many of these concerns are easily managed through the agency's administrative team. But asking these types of questions helps you to have a clear understanding of how changes in your schedule or the caregiver's will be handled. The inevitable bumps in the road will be less stressful.
It is important to establish open communications early on between family caregivers, professional care staff and the family. The smallest details will make a big difference in the quality of care your loved one receives. Be sure you make the professional caregiver aware of the important details.
In the beginning, when coordinating care, take five to 10 minutes at the start and end of each care session to talk with your loved one's care provider. Treat this as an essential responsibility. Practice doing this for the first month of care so communication between you and the professional care provider becomes a habit.
Coordinating professional in-home care does not need to be stressful. Take steps in advance to identify issues and agree on the terms to ensure your loved one's safety and comfort. When you feel comfortable and confident, you'll be more successful working with in-home care services.
Judson Haims is the owner of Visiting Angels Home Care in Eagle County. For more information, go to http://www.visitingangels.com/comtns or call 970-328-5526.
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