Vail Daily letter: Exceptional service |

Vail Daily letter: Exceptional service

I want to acknowledge and applaud the integrity and customer service offered at the Northside Coffee & Kitchen restaurant in Avon. I misplaced my wallet two days before I needed my identification for a flight home and narrowed my last credit card use to paying for dinner at this establishment. The discovery happened, of course, around midnight.

My sister and brother-in-law went to the restaurant when it opened the next morning at 6 a.m., but the wallet wasn’t found. One hour later, the staff had placed two phone calls notifying us my wallet was safe, having been secured the night before in the safe. You can imagine my relief. I cared only about my driver’s license, but hundreds of dollars and all credit cards were intact.

Norms in many communities have morphed to a “so what, tough luck” mindset and management that centers around a business model of turning tables over rather than moral leadership. Kudos and hats off to the managers and wait staff at Northside Coffee & Kitchen for exception food, friendly service and customer care.

Sunny Lucia


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