Cell phone problems frustrated locals
EAGLE COUNTY Bob West spent hours trying to find out why his AT&T cell phone wasnt working Monday. The on-the-go work of a real estate broker requires cell phones to do business, he said. If we cant get Internet through our phones and we cant have phone service I might as well not have my guys at work today, said West, owner of Hoffman West Real Estate.A problem with Qwest Communications service caused cell phone, Internet and 911 service problems Monday in Western Colorado, authorities said.
Qwest spokeswoman Carolyn Tyler did not know what caused the outage, which began around 8 a.m. and ended about 2:30 p.m., she said. Because of the Qwest outage, 911calls were being routed to Pitkin Countys dispatch center, said Barry Smith, the countys emergency management director. Tyler said the Qwest network problems did not cause 911 failures. Like Bob West, some people had dropped calls and others service was completely out, representatives of AT&T said. Employees at Active Communications, Inc. were busy fielding questions and calls from customers. Weve had quite a few people coming in, Ashley West said.West and sales associate Yazmin Almanza planned to call everyone who inquired about their phones when service was restored, they said. They did not know why service was down, they said.We were sitting here wondering what was going on with our phones, Almanza said.Bob West was upset that he could not find information about the outage on AT&T Web sites or from customer service lines, he said. Its not just a convenience to have cell phones these days: Its integrated into the fabric of society, he said. It was unclear if the outage affected other cell phone providers other than AT&T. Qwest sells the use of its cell phone towers to several telecommunications providers, whose names Tyler declined to provide. Staff Writer Steve Lynn can be reached at 748-2931 or firstname.lastname@example.org.