Vail Daily Bizwatch: Mitchell & Company, IT services
Tell your story!
Tell the story of your Vail Valley business with a Bizwatch feature in the Vail Daily. To learn more, email Vail Daily Business Editor Scott Miller, firstname.lastname@example.org or call 970-748-2930.
Business name: Mitchell & Company.
Location: We have offices in the Roaring Fork and Eagle valleys, and serve Western Colorado.
Date opened: We’ve been in business since 1996 and operating as Mitchell & Company since 2002. We purchased and absorbed RTP Technical Services in 2012.
Owner: Kelley Mitchell, managing partner.
Contact information: Call 970-748-3064 or email email@example.com.
What goods or services do you provide? We provide IT consulting with a focus on personal relationships. We are a true managed service provider covering desktop support, server installation and management, network implementation, wireless, voice services, data security and backup design and implementation. We also have CIO services to cover budgeting, IT planning and PCI/HIPAA compliancy needs.
What’s new or exciting at your place? We are expanding our team to help manage and develop our growing client base. We have invested an extensive amount of time into our tools and services to ensure our clients get the best possible solutions and service.
What strategy do you use to differentiate your business from your competition? We pride ourselves on being your IT partner and not just another vendor. We have spent years developing our partnerships with companies including Cisco, Ruckus, Microsoft, SonicWALL, Dell and many more.
What philosophy do you follow in dealing with your customers? While our goal is to provide great technological support, our relationship with our customers is paramount. Technology is a small part and it’s about the partnership/relationship with the client.
What can your customers expect from you? Customers can count on us to always be available and respond in times of need. We provide high end technical advice and support to everyone from a mom and pop shop to large companies and municipalities. We strive to be at the forefront of technical trends and continually invest in our education to provide the best solutions.
Tell us a little about your background, education and experience: We have been serving the mountains of Colorado for over 20 years. We have invested in partnerships and certifications with companies including SonicWall, Ruckus, Cisco, Dell, Digium, Microsoft, StorageCraft, etc.
What is the most humorous thing that has happened at your business since you opened? Replacing batteries on “broken” mice and keyboards gives us a chuckle every time.